Responsible Gaming
Chilliwack Casino is designed for players who keep gaming enjoyable and in check. This page explains the tools in your hands, how changes to limits work and where free, confidential help is available.
Our Commitment
We put games first, and keeping them in proportion matters just as much. Each account includes a complete set of controls. Our staff are trained to recognize signs of risk, and we intervene when play begins to look harmful.
Only players 19+ can register, and only where online gaming is permitted by local law. Our age verification, ID checks and anti-money laundering controls meet Canadian standards.
Limit Changes
Lowering a limit takes effect instantly. Raising a limit or removing one takes 24 hours, so the choice is made with a clear head. Your current, lower limit stays in force until those 24 hours have passed.
Your Controls
All of these tools sit in your account settings. Use one, or combine several.
Deposit, wager and stake limits
Cap the amount you deposit, the total you wager and the size of any single stake. Pick the period that suits you. Once a cap is reached, that activity stops until the period rolls over.
Reality checks
During play, a reminder pops up with your session length and your net win or loss to date. You set how often it appears. Close it to keep playing, or log out right away.
Time alerts
Choose how long a session should last before you begin. Once that time runs out, we notify you and the decision to stop or continue is yours.
Cooling-off
Need a short break? Lock your account for anywhere from 24 hours to 6 weeks. Once it is on, the lock lasts the whole time you picked and cannot end early. We send no promotional messages while it is active.
Self-exclusion
Need a longer break? Self-exclusion shuts your account down for a period you choose. Until it ends, you cannot log in, deposit, play or get offers, and we will not reopen the account early for any reason.
Account closure
Want to stop permanently? Send us an email and your account will be closed. Any balance left is paid out once standard checks are done.
Pre-deposit checks
We check your identity and confirm your location by geolocation before any deposit is accepted. This keeps real money play limited to adults in areas where it is permitted.
Free Support Services
These organisations offer free, confidential advice on gambling problems. They are independent of us. Search for them by name to get in touch.
- 211 Alberta
- ConnexOntario
- Gambling Therapy
- BetGuard
- Internet Matters
Protecting Minors
Nobody under 19 may gamble here. We verify age before accepting deposits and close any account a minor holds. At home, parents can set up filtering software and device controls to block gambling sites. See our Age Policy for full details.
Self-Assessment
Our self-assessment quiz is short, needing only a few minutes, and stays fully private. It asks direct questions about your habits, for example:
- Do you chase losses with bigger bets?
- Do you play with money set aside for bills?
- Do you keep your gambling secret from family or friends?
- Do you feel restless when you try to stop?
If even one answer is yes, set a limit, take a cooling-off break or reach one of the services above. Being honest now makes a difference later.
Contact
Support is handled by email. Contact [email protected] for help with limits, a cooling-off period, self-exclusion, account closure or any other question. Requests to restrict play are handled first.