Personal Data Policy
This page explains what personal data Chilliwack Casino holds and how we use it. It also describes who has access to your data and the choices open to you.
What we collect
- Account information: your full name, birth date, email, phone number and home address.
- Verification: proof of address and identity documents used in KYC checks.
- Payments: your deposit and withdrawal history, plus payment method details.
- Play: bets, game history, bonus use and limits you set.
- Technical: IP address, location data, browser and device details.
- Contact: any messages you email to support.
Data retention
We keep your data while your account stays open. After closure, we retain it only as long as Canadian law requires, including anti-money laundering record-keeping rules, and while any dispute is unresolved. Then it is deleted or anonymized.
Your rights
You can ask us to:
- show you what personal data we have on you;
- fix information that is inaccurate or outdated;
- delete your data, unless the law obliges us to keep it;
- stop processing your data for purposes you object to, such as marketing.
Send your request to [email protected]. We may first confirm it is really you.
Changes
Every update to this page carries a date. Big changes to how we use your data are announced by email or when you next log in.
Transfers outside Canada
Certain partners hold or process data outside Canada. When data is transferred abroad, we rely on contracts and safeguards that maintain the level of protection Canadian privacy law expects.
Legal grounds
We use your data to run your account, to meet legal obligations (age, identity and money laundering checks), for legitimate business interests like stopping fraud, or with your consent, for example for marketing.
Age
This site is for adults 19+ only. We never knowingly collect data from minors. If we find a player under 19 using an account, we close it and handle its data under our Age Policy.
Marketing choices
Offers reach you only if you opt in. Each marketing email includes an unsubscribe option, and marketing can be turned off in your account settings. You will still receive service messages about your account.
Who receives your data
- Payment providers that process your deposits and withdrawals.
- Verification services that confirm your identity, age and location.
- Service providers covering hosting, games, email and analytics.
Where Canadian law requires, we also share data with authorities. Your data is never sold.
Security
Data is sent over encrypted connections. Only staff and partners who need access for their work can see it. We test our systems and fix weaknesses promptly.
Why we use it
Your data lets us open and manage your account, pay you, verify you, keep games fair, prevent fraud, support responsible gaming tools, reply to your messages and, if you agree, send offers.
Cookies
Our About Cookies page explains the cookies on our site and how to control them.
Contact
For anything about your personal data, or for any other help, email [email protected].